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FAQs

Please note all of our prices are in USD dollars.

 

If you are having trouble completing your order or have any related questions, please email: studio@galaislove.com

 

I’M UNSURE ABOUT A RING SIZE. HOW DO I FIND THIS INFORMATION?

Please see our Size and Fit guide for general information on sizing.  If you still have specific questions about a fit of a piece, please email us.

 

I JUST PLACED MY ORDER.  CAN I ADD ANOTHER ITEM TO IT?

Unfortunately we cannot add items to an existing order. Please place a new order.

 

WHEN WILL MY ORDER SHIP?

Most orders ship within 3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

 

WHERE IS MY ORDER CONFIRMATION?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason you did not receive an email, please check your spam folder.

 

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 1-3 days, and once the shipment is out, we can't make any changes or cancellations.

 

WHY IS MY ORDER TAKING MORE THAN NORMAL TO ARRIVE?

You may have purchased a special piece, these items take a little longer because they are produced once we get your order.

  

CAN I RETURN OR EXCHANGE ITEMS?

I want you to be happy with Gala is Love jewelry, but if you are not completely satisfied with your purchase, I will gladly accept returns within 5 days of receipt, minus the shipping cost. If you are unable to make the return in person, please email us and we will solve this for you right away.